This Privacy Policy explains how Postfolk collects, uses, stores, and protects information when you use our app, website, and related services.
Information We Collect
We may collect the following information:
- Account information such as email address, username, display name, password credentials, and authentication tokens.
- Profile information such as avatar images and profile settings you choose to provide.
- Approximate postal location information selected by you for app functionality.
- Social information such as friend relationships, friend requests, blocks, and invitations.
- Letter content, delivery metadata, courier choices, journey status, and related message details.
- Support, feedback, report, and moderation information you submit.
- Technical information such as device type, app version, diagnostics, logs, and security events.
How We Use Information
We use information to provide and improve Postfolk, including to:
- Create and secure your account.
- Deliver letters and show journey progress.
- Help friends find and communicate with each other.
- Provide safety features such as blocking and reporting.
- Respond to support and feedback requests.
- Maintain, debug, protect, and improve the service.
- Comply with legal, security, and platform obligations.
Approximate Location
Postfolk is designed around approximate postal locations. You should not choose your home, workplace, school, or another sensitive exact location unless you are comfortable with it being visible to friends as part of app functionality.
Sharing
We do not sell your personal information. We may share limited information with service providers who help operate Postfolk, with other users as required by app functionality, or when required for legal and safety reasons.
Security
We use reasonable technical and organizational measures to protect your information. No online service can be guaranteed to be completely secure.
Retention and Deletion
We retain information for as long as needed to provide Postfolk, meet legal requirements, resolve disputes, and enforce our terms. You may delete your account from inside the app, or from our account deletion page without installing it.
Your Choices
- You can update your profile information in the app.
- You can change your approximate location.
- You can block users and report letters.
- You can delete your account in the app, or at postfolk.net/delete-account.
- You can contact us with privacy questions or requests.
Children
Postfolk is not intended for children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
International Users
Information may be processed in countries where Postfolk or its providers operate. By using Postfolk, you understand that information may be transferred and processed outside your location.
Changes
We may update this policy from time to time. If changes are material, we will provide notice as appropriate.
Contact
Privacy questions can be sent to support@postfolk.net.